Returns & Exchanges

At PDI Kitchen, Bath & Lighting, we want you to be completely satisfied with your home fixtures, which is why we offer a 30-day return window for items in original, uninstalled condition. Please note that custom orders and clearance items are final sale and cannot be returned or exchanged.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team or visit one of our showroom locations with your original order number to begin the return authorization process.

• 2.
  Inspection and Approval

  Ensure your product is in its original packaging with all hardware included; our specialists will inspect the item to confirm it meets our resale standards.

• 3.
  Shipping or Drop-off

  Once authorized, you may drop off the item at a PDI showroom or ship it back to our distribution center using a trackable shipping method.

• 4.
  Receive Your Refund

  After the item is received and processed, a refund will be issued to your original payment method, minus any applicable restocking fees or shipping costs.