Frequently Asked Questions
Your guide to premium home fixtures and expert service.
How long will it take to receive my order?
In-stock items typically ship within 2-3 business days. For specialized bathroom fixtures or custom lighting, lead times may vary based on manufacturer availability. You will receive a tracking number as soon as your order leaves our warehouse.
Can I return a fixture if it doesn't fit my space?
Yes, we accept returns on most unused products in their original packaging within 30 days of delivery. Please note that a restocking fee may apply to certain large items or special orders, and original shipping costs are non-refundable.
Do you offer professional installation services?
While PDI is a premier supplier of kitchen, bath, and lighting products, we do not provide direct installation. However, we have an extensive network of recommended local contractors and plumbers we can refer you to.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage to your fixtures, contact our customer service team within 48 hours. We will arrange for a replacement or repair at no additional cost to you.
Are the products sold on your site covered by a warranty?
All products sold by PDI Kitchen, Bath & Lighting are covered by the full manufacturer's warranty. Warranty terms vary by brand, so please check the specific documentation included with your product or contact us for details.
Can I see the products in person before purchasing?
Absolutely. PDI operates several luxury showrooms where you can experience our kitchen displays, bath suites, and lighting galleries firsthand. Use our showroom locator to find the branch nearest to you.